Beyond food safety: boost your operational efficiency with Andy!

January 29, 2024

You’ve probably seen our friendly food safety assistant Andy on social media, in interviews, videos, etc., and in your mind, you now associate Andy with the digitisation of food safety protocols in food service businesses.

And indeed, you’re not wrong.

Andy helps thousands of teams around the world to manage their food safety protocols, and ensure that every dish served is not only delicious but also risk-free.

But that’s not all.

Andy is not only your “food safety guardian”.

Andy is a strategic ally in the operational efficiency of the day-to-day tasks of your food service business.

Surprised?

Yep. Andy’s operational efficiency tools tend to fly under the radar…

That’s why today, we want to put an end to this “state secret” and expose the key role that Andy plays in improving operational efficiency in the businesses of many of our customers.

Keep reading and find out how!

What do we mean by Operational Efficiency with Andy?

When we talk about achieving operational efficiency with Andy, we refer to the tools designed to achieve a comprehensive optimisation of processes in the management of a food service business.

In other words, achieving operational efficiency in this context means using Andy’s advanced tools to streamline tasks, improve quality, and ensure that every aspect of the business runs in a coordinated and effective manner.

From the automation of operational controls to the standardisation of processes, operational efficiency with Andy seeks not only to comply with regulatory requirements and ensure the health of the customer but also:

Raise the quality and experience of teams and customers.
Optimise the operational processes of businesses to improve times, productivity, communication, and ultimately, profits.

It can be summed up in two words:

It is about Working Smarter, or working in a more intelligent and effective way to achieve tangible results in the short and long term.

In the next sections, we’ll show you concrete examples of how this operational efficiency with Andy is already translating into tangible benefits for many businesses in the food service industry.

Standardising operations: the axis of Operational Efficiency

Standardising operations is essential to ensure consistency in every aspect of a business, especially if it is a food franchise or chain with several locations.

Andy contributes to the creation and maintenance of a clear standard of quality in all your establishments, providing clear protocols and automatic tracking that guides your employees in their daily tasks.

Operational standardisation ensures that each employee performs tasks consistently, maintaining quality and food safety standards.

In addition:

Andy stores all operational procedures in a clear and accessible way, from recipes to cleaning protocols, providing employees with a comprehensive and detailed resource.
During the workday, Andy guides employees through critical steps, ensuring that they follow procedures correctly and reducing the possibility of errors.
When standardising operations, Andy places special emphasis on quality and food safety protocols, ensuring that each employee understands the importance of these key aspects.
By providing step-by-step guidance, Andy minimises the possibility of errors during the execution of operational tasks.
New employees can learn actively and practically, applying the knowledge they have acquired directly as they progress through their workday.

Operational checks: Ensuring quality in real-time

By “operational checks” we refer to the implementation and monitoring of specific procedures and protocols to ensure that each establishment in a chain of restaurants, or food service business, operates consistently and meets established standards.

These controls cover a variety of aspects, from food quality to safety and operational efficiency, and are essential to ensure that each store operates following the criteria established by the parent company.

How does Andy assist with operational checks management?

Andy facilitates the management of operational checks by providing a centralised platform for tracking and reporting.

This platform allows businesses to:

Food quality control:

Verification of ingredient freshness
Compliance with standard recipes
Guarantee of proper preparation and presentation of dishes

Food safety:

Monitoring of storage temperatures
Proper management of allergens
Compliance with hygienic and sanitary practices

Operational excellence:

Evaluation of staff performance
Supervision of workflow in the kitchen
Inventory control and stock management

Customer service:

Review of service standards
Assessment of customer satisfaction
Ensuring consistency in service

Local safety:

Compliance with safety and emergency regulations
Maintenance of equipment and facilities
Verification of the safety of employees and customers

With Andy, operational checks are not only faster, but also more accurate.

Andy automates all verification processes, ensuring meticulous execution and avoiding possible human errors.
Andy provides instant (real-time) updates on the status of checks, allowing for an immediate response to any deviation or problem.
In addition, Andy simplifies document management through digital records that are not only accessible at any time and place, but also facilitate audits and compliance with regulations.

Marketing Actions and Communications

Marketing?

What would a food safety software have to do with your foodservice business’ marketing actions?

You’ll be surprised to know that it has a lot to do!

Andy facilitates marketing actions and communications, keeping all teams informed and coordinated across all your business’ locations.

For instance:

Andy acts as a centralized channel for internal communication of marketing actions, allowing the rapid and efficient dissemination of information through messages and notifications. For example, if there are changes to the menu, daily special offers, or promotions, managers can update the information in Andy and all team members will receive instant notifications.
Marketing teams can use Andy to coordinate promotional campaigns across all locations. From creating new offers to updating prices in the system, Andy ensures that information is available in real-time everywhere.

This ensures a consistent and timely implementation of important marketing strategies.
When there are changes to menus, whether it’s the introduction of new dishes, the removal of some items, or price adjustments, Andy becomes the key tool, as it facilitates the instant updating of menus in all places, avoiding misunderstandings and ensuring that customers receive accurate and consistent information.

Internal Communications

Effective internal communication is the backbone of any successful operation.

Andy acts as a digital bridge between teams and supervisors, boosting collaboration and informed decision-making.

Take a look:

Andy offers a centralised platform where teams can access relevant data. This eliminates the need for multiple communication channels and avoids confusion by ensuring that everyone is on the same page with changes and updates.
Andy provides a centralized space for communication, meaning that all relevant information is in one place. This promotes transparency and ensures that all team members have access to the same information, avoiding misunderstandings and improving cohesion.
Supervisors can publish shifts, assign tasks, and communicate changes instantly. This makes it easy for employees to stay up-to-date on their responsibilities and schedules, minimising the possibility of confusion.

Andy provides an instant notification system that keeps all team members up-to-date on critical events. Whether it is a deviation in operational controls or an update in processes, these notifications ensure that information flows efficiently.

When specific activities are being carried out in different stores, Andy acts as a central dashboard for coordinating efforts. From promotional events to team-building activities, Andy can be used to plan and execute much more effectively.

In addition to real-time messaging, Andy facilitates the creation of communication logs. These logs are valuable for tracking decisions, implemented changes, and any critical communication, providing a solid reference for future inquiries.

Achieving operational efficiency with Andy

As you can see, the benefits that Andy brings to the operational efficiency of any food service business are not few.

Quite the contrary!

If we had to summarise them in a few words, it would look something like this:

Optimised operational efficiency

Automation of tasks and processes to work more intelligently and effectively.
Comprehensive optimisation of the management of the restaurant and food service business.

Operational standardisation

Maintenance of a clear quality standard in all establishments.
Clear storage and accessibility of operational procedures.
Step-by-step guide for employees, minimising errors and facilitating training.

Real-time operational checks

Efficient implementation and monitoring of procedures to ensure consistency.
Food quality control, food safety, operational efficiency, and customer service.
Immediate responses to deviations or problems, with real-time updates.

Marketing Actions and Communications

Centralised channel for internal communication of marketing actions.
Coordination of promotional campaigns across all locations.
Instant update of menus and prices, facilitating consistency in implementation.

Effective Internal Communications

Centralised platform for accessing relevant data, eliminating the need for multiple communication channels.
Instant notifications to keep all team members informed of critical events.
Facilitation of coordination of efforts in events and specific activities.

Communications records

Creation of valuable records to track decisions, implemented changes, and critical communications.
A solid reference for future inquiries and audits.

Optimisation of control processes

The ability to perform operational checks efficiently and digitally streamline quality control processes. Automation reduces administrative burden, allowing teams to focus on critical areas and improve response to any deviation.

Efficiency in decision-making

Andy facilitates internal communication and transparency in information. This translates into faster and more accurate decision-making. Supervisors can access relevant data in real-time, allowing them to respond quickly to operational challenges and make adjustments as needed.

Costs reduction

The improvement in operational efficiency with Andy leads to significant cost reduction. From inventory optimisation to the reduction of operational errors, each benefited area translates into economic savings that have a positive impact on business profitability.

Improved customer satisfaction

Operational standardisation and process optimisation contribute directly to increased customer satisfaction. Waiting times are reduced, consistency in service quality improves, and the ability to adapt quickly to customer preferences generates a more positive experience.

These benefits, supported by Andy’s operational functions, are essential to position your business as an efficient, profitable, and excellence-focused entity.

Trust Andy as so many other leaders of organized catering and food service around the world do, from Starbucks to, Domino’s, Newrest, and many more

Try Andy and revolutionise your food safety and operational excellence processes!

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