You can now book an Appointment with Andy’s Help Desk

In a busy kitchen, finding time to work through a question takes planning too.

That is why Andy is introducing appointment booking with our Help Desk team. You can now choose an available time slot and set aside a moment to discuss what you need with us.

It is a simple way to get personalised support and fit your conversation around the daily running of your site.

 

How to book your appointment with Andy’s Help Desk Team

1. Select your Help Desk session

Visit Andy’s booking page and select the Help Desk session.

Appointments are scheduled for 15 minutes. Our team will call you by phone and, if needed, connect remotely to your device to guide you through the steps.

 

 

2. Choose a date and time

Browse the calendar and select an available slot that works with your schedule.

Check the time zone displayed on the screen before choosing your slot, particularly if you are working from another country. This helps ensure you book the appointment using the correct local time.

 

 

3. Enter your details and the reason for your enquiry

Complete the requested information:

• Your name, email address and contact number.
• Your brand and site name.
• The reason for your enquiry.

You can also add a short description of what you need. This field is optional, but it gives the team more context for your session.

Review your details and complete the booking.

 

 

Continuing to improve our customer support

This new option has a clear purpose: making it easier to reach the team that supports you in your everyday use of Andy.

Booking a session gives you dedicated time to explain your question, review the steps and get guidance. To make the most of the appointment, have your device and any relevant information ready.

It also helps you plan the conversation around your responsibilities on site.

 

Supporting our customers across more countries

As part of CHR Group, we continue to work on improving customer support and helping the teams that use our solutions around the world.

Support is available in English, French and Spanish, helping teams across different markets communicate with us.

Improving Andy means improving the experience of the people who use it every day, including how easily they can ask for help.

Need a hand with Andy?
Book an appointment with our Help Desk.