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Still don’t have a Food Safety Manager in your Hospitality / Food Service business?

Still don't have a food safety manager in your hospitality or food service business?


At Andy, we are in direct contact with hundreds of businesses in the hospitality and foodservice sectors every day.

Every day we are increasingly more convinced that every single one of them is extremely aware of the importance that food safety has for their brands.

The mere fact that they want to incorporate Andy into their kitchens, or already have it incorporated, indicates that these businesses take food safety very seriously!

However, despite the obvious value that food safety holds in all these kitchens, many businesses still do not have a dedicated food safety professional running the show.

In this article, we want to explore why it is essential to have a food safety coordinator in any type of restaurant and/or foodservice business, what the key responsibilities of this role are, and how Andy can facilitate their work.



Why is a Food Safety Manager needed in a commercial kitchen?

As mentioned, it is clear that food safety has become a priority in most commercial kitchens everywhere.

It is understood that the consequences of not maintaining adequate standards in this area can be serious and costly.

Food contamination, foodborne illnesses, and outbreaks of poisoning can harm the health of customers and jeopardise the business’ reputation.

Furthermore, cases of non-compliance with regulations and legal standards can result in economic sanctions, temporary or even permanent closures.

To ensure that all aspects of food safety in a restaurant, restaurant chain, franchises, or foodservice business are followed and respected every day, it is important to have a professional focused exclusively on this task.


What is the role of a Food Safety Manager?

A professional dedicated to food safety plays a crucial role in preventing issues and ensuring that safe practices are followed in food handling.

Their responsibilities include, but are not limited to:

  • Supervising the reception of raw materials, ensuring that foods are received from safe suppliers and comply with quality and safety regulations.
  • Ensuring proper storage, monitoring that foods are stored at the correct temperatures and preventing cross-contamination..
  • Planning and executing employee training, overseeing training staff in safe food handling practices and cleaning and hygiene procedures
  • Mantaining records, keeping track of storage temperatures and other important data to ensure compliance with regulations.
  • Managing hygiene and cleanliness, ensuring that facilities and equipment are clean and in suitable conditions.
  • Responding to incidents and complaints, taking immediate action if any food safety issues arise and handling customer complaints effectively


A food safety manager works to prevent problems before they occur, ensuring that served food is safe and of high quality. This professional is a valuable asset for any hospitality or foodservice business and can make a difference in customer satisfaction and overall success.


Benefits of having a food safety professional

Un experto en seguridad alimentaria garantiza que los procesos estén alineados con los estándares legales, implementando medidas proactivas y resolviendo desafíos potenciales.

  • Risk management improvement: food safety managers identify and minimise risks, promoting safe practices and overseeing quality controls.
  • Optimisation of processes: Their presence enhances internal efficiency and procedures, ensuring all employees are trained, and proper protocols are followed.
  • Preparadness for audits: The person overseeing food safety ensures the business is ready for inspections and audits, helping to avoid potential sanctions.
  • Food safety and customer perception: Food safety impacts customer perception of service quality. Customer trust increases when safe practices and regulatory compliance, led by a specialised professional, are evident.
  • Business reputation:A business demonstrating commitment to high food safety standards gains public trust, leading to a better reputation and customer loyalty.


What should a food safety manager be like?

A food safety manager must understand relevant food regulations and standards and be able to implement and maintain procedures that comply with applicable laws.

It is important that they have a high commitment to quality and food safety, along with the ability to communicate effectively, lead the team, and promote a food safety culture in the kitchen(s).

The food safety manager should be able to anticipate potential risks and take preventive measures, identifying issues before they become emergencies. Additionally, they should handle emergency situations and react promptly in the event of food safety-related incidents.

Do you need a full-time food safety manager?

While having someone dedicated solely to food safety would be ideal, it’s not always possible.

You could have a Food Safety Leader, for instance, a team member with the necessary skills, knowledge, or interest to play on this role partially, provided they are given the time and resources to fulfill their responsibilities adequately.


Are there any alternatives to the role of food safety manager?

More than alternatives, the right word is a partner! And that partner for your food safety manager is Andy!

If you haven’t met Andy yet, he is the leading digital assistant in the hospitality and foodservice industry, already ensuring the smooth operation of tens of thousands of teams in leading businesses worldwide, from Goiko, to Starbucks, Newrest, Domino’s and many more!

Andy is a valuable ally for any food safety manager and their teams, whether in restaurant chains, franchises, large foodservice businesses, etc.

Andy automates routine tasks for both the team and the manager, allowing everyone to focus on more strategic and/or creative activities:

HACCP Record Keeping:

Andy facilitates detailed tracking of food safety records.

This involves managing and monitoring crucial records, such as refrigerator and freezer temperature records, cleaning and disinfection records, and pest control records, among others. Through automatic reminders, Andy ensures timely completion of these records, contributing to transparency and meticulous food safety management.


Etiquetado de caducidades para la restauración colectivaExpiration Labelling:

By automatically generating expiration labels, Andy provides key dates for ingredients and products in the kitchen. These labels contain information about the preparation or receipt date of the food and its expiration date.

Andy enables clear tracking of products that must be consumed before a specific date, avoiding the use of expired ingredients that could jeopardize the health of diners.



Andy contributes to maintaining an up-to-date record of employed suppliers, storing detailed data about them, such as their names, contact information, quality and safety certifications, and health records. This centralisation of information allows restaurant staff to access supplier data to ensure compliance with necessary quality and safety standards.

Additionally, Andy helps track the batches and reception dates of ingredients used in dishes. By generating traceability labels, it facilitates ingredient tracking in each dish, essential for detecting and resolving food safety issues.


Alerts and notifications:

Andy is configurable to send alerts in case of deviations from food safety standards and notifies situations such as unsafe storage temperatures. This feature allows for immediate action to ensure food safety.


Supplier control:

Andy centralises information about ingredient suppliers. It manages contact information, certifications, and health records, enabling the verification of compliance with quality and safety standards.


Training and Education:

Andy provides food safety training and education resources for restaurant staff, ensuring proper food handling and safe practices in the kitchens.

Audits, Incidents, Preventive Maintenance… the list of tasks Andy can assist your teams with is extensive, becoming an indispensable ally for effective food safety management in any hospitality or foodservice business, whether you have a food safety manager or not.

Try Andy now and discover the many benefits of having the Andy digital assistant in your kitchens!




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