Starbucks Portugal: Keeping Operations Sharp and Food Ultra Safe with Andy
Starbucks is one of the most recognised and respected brands in the world—and Portugal is no exception. Since opening its first store in Lisbon in 2008, Starbucks Portugal has become a favourite for coffee lovers who value consistency, quality, and warm service.
Operated by the licensee Grupo Ibersol, Starbucks Portugal has grown steadily, bringing the signature Starbucks experience to multiple cities across the country.
With high standards for food safety, team training, and operational consistency, the brand needed a digital solution that could scale with its ambition and meet strict international
With multiple high-traffic locations and a menu that includes fresh food and beverages, Starbucks Portugal needed a system to support daily food safety routines, streamline compliance, and improve real-time visibility.
The challenge was clear: how to ensure every team member, at every location, follows the same high standards—without adding complexity to their daily workflow.
Lower Food Waste Through Smart Labelling
Clear expiry and rotation data have helped teams manage stock more effectively and reduce unnecessary discards.
Stronger Food Safety Compliance
Digital records and alerts ensure that critical checks are never missed—even during peak service hours.
Improved Oversight Across All Locations
Managers can monitor activity and performance across stores in real time, making it easier to maintain consistency and address issues early.
Faster, Better Staff Training
New team members can quickly access everything they need to learn processes, reducing onboarding time and errors.
How Starbucks Portugal uses Andy
Starbucks has integrated Andy into the following food safety processes at some of its establishments in Portugal:
- Tasks: Daily and weekly tasks are digitized and assigned per shift, ensuring that every store follows the same procedures for hygiene, maintenance, and quality checks.
- Records: Food safety logs—such as temperature controls, opening/closing checks, and cleaning routines—are completed via the app, with data stored and organised automatically.
- Incidents: Staff can report equipment malfunctions, stock issues, or food-related incidents instantly. Management has a real-time view and can track resolution times.
- Smart Labelling & Traceability: Ingredients and prep items are labeled with smart stickers that include expiry dates and rotation indicators, reducing waste and supporting traceability.
- Library: All staff have access to updated operating manuals, SOPs, and training guides through the Andy app, reducing onboarding time and maintaining consistency.
- Chat: Internal communication is more agile and focused thanks to Andy’s built-in chat feature, allowing teams to coordinate quickly without switching platforms.
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