McDonald's Portugal Optimises Equipment Management and Incident Resolution with Andy
McDonald’s has been a prominent player in the Portuguese quick-service restaurant sector since 1991, when it opened its first restaurant in Cascais. Over the past three decades, McDonald’s Portugal has expanded significantly, becoming a familiar presence across the nation. As of recent reports, McDonald’s Portugal operates over 190 restaurants nationwide, employing thousands of people and serving millions of customers annually. The brand has established itself as a leader in the market, known for its consistent quality, efficient service, and adaptation to local consumer preferences.
Driven by a commitment to operational excellence and continuous improvement, McDonald’s Portugal consistently seeks innovative solutions to enhance efficiency and maintain high standards across its extensive network.
As it continued its robust growth and expanded its footprint across the country, managing the maintenance schedules for a vast array of equipment across nearly 200 restaurants presented a significant logistical challenge. Coordinating planned maintenance, tracking service records, and ensuring timely upkeep became increasingly complex with traditional, manual methods.
Furthermore, when equipment malfunctions or other operational incidents occurred, the need for a streamlined and efficient system for reporting, tracking, and resolving these issues was paramount.
Streamlined Maintenance Schedulling
Andy’s Tasks feature provides a centralised and efficient way to manage the stores’ planned maintenance calendars, ensuring timely upkeep of essential equipment and reducing the risk of unexpected breakdowns.
Faster Incident Resolution
Andy’s digital Incident Management system allows for quick and accurate reporting of equipment issues, leading to faster diagnosis, efficient allocation of resources, and minimised downtime across their restaurant network.
Improved Operational Efficiency
By digitising these critical processes, McDonald’s Portugal has reduced the administrative burden associated with manual tracking, allowing teams to focus on core operational activities and improving overall efficiency.
Data-Driven Insights
The personalised reporting capabilities within Andy provide valuable data on incident frequency, costs associated with equipment issues, and the performance of maintenance teams, enabling the brand to identify trends, optimise maintenance strategies, and make informed decisions to further enhance their operational effectiveness.
How does Andy help their teams?
McDonald’s Portugal strategically implemented Andy to address these key operational areas, leveraging the platform’s intuitive tools to enhance their equipment management and incident resolution processes.
Andy’s Tasks tool has become central to managing their planned maintenance calendar. Schedules for routine equipment checks, servicing, and preventative maintenance are digitally logged, assigned to responsible teams or external vendors, and tracked for completion. This ensures that crucial maintenance is performed on time, potentially preventing more significant equipment failures and costly downtime. Notifications and reminders within the platform help streamline this process and ensure accountability across all locations.
For Incident Management, Andy provides a standardised and efficient system for reporting any equipment-related issues. When an incident occurs, staff can quickly log the details, including the type of equipment, the nature of the problem, and even attach photos or videos for clarity. This information is immediately accessible to the relevant support teams, facilitating faster diagnosis and initiation of repair or replacement processes.
The platform’s tracking capabilities allow McDonald’s Portugal to monitor the status of each incident until resolution, ensuring timely action and minimising operational disruptions.
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