Iberostar Achieves 5-Star Operations by Digitising F&B with Andy
Iberostar Hotels & Resorts is one of the world’s leading hotel groups, with over 100 properties in 16 countries. Renowned for its strong commitment to sustainability, innovation, and service excellence, Iberostar has long embraced digital transformation as a driver of continuous improvement.
With complex daily operations spanning kitchen, housekeeping, maintenance, guest service, and sustainability, coordinating hundreds of staff per hotel while ensuring flawless processes is not a luxury—it’s a necessity.
To support this, Iberostar selected Andy as its technology partner to digitise tasks, ensure compliance, and strengthen operational control across its properties.
Iberostar’s guest experience doesn’t rely solely on premium facilities—it’s built on people executing processes with consistency and care. Operating across multiple countries, cultures, and regulations, the company needed a solution that could:
- Standardise and simplify processes like cleaning, HACCP, maintenance, and audits while retaining local flexibility.
- Ensure continuous training and alignment of high-turnover, multilingual teams.
- Reduce paper usage and enhance traceability in support of sustainability and regulatory goals
Significant reduction in paper ise across operations
By digitising records, audits, and daily tasks, Iberostar has cut paper usage in key areas such as HACCP, cleaning, and maintenance. This has directly supported the company’s sustainability goals and reinforced its leadership in responsible and circular tourism.
Consistent, auditable operational protocols in all properties
Andy allows all hotels—regardless of country or language—to implement centrally defined standards. Internal audits are now simpler, more visual, and fully traceable, improving compliance and cutting review times.
Fast and efficient incident management to enhance guest experience
Staff can report and resolve issues from anywhere in the hotel in seconds. This has sped up responses to maintenance, safety, or service problems—directly improving guest satisfaction and boosting the hotel’s online reputation.
Ongoing training and alignment for multicultural teams
With Andy’s digital library, any team member—whether new or experienced—can instantly access work protocols, training materials, and essential documentation in their language. This has streamlined onboarding, reduced errors, and enabled staff rotation without sacrificing quality.
How Andy supports Iberostar teams
Since its rollout, Andy has become a daily tool across multiple departments at Iberostar hotels, enabling:
- Planning and tracking of tasks related to cleaning, maintenance, kitchen, and sustainability.
- HACCP and daily operations logs via mobile or tablet—completely paperless.
- Fast incident reporting, from any department and in real time.
- Scheduled audits, with automatic reporting for management and quality teams.
- Professional internal communication via centre-based chat.
- Access to protocols and training materials through a digital library.
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