Cozinha Continente: Efficiency and Food Safety Powered by Andy Technology
Cozinha Continente, a name synonymous with quality and convenience in Portuguese households, has established itself as a leading supermarket chain across Portugal. With an extensive network of stores spanning the country, their dedication to offering fresh produce, a wide variety of options, and excellent service has earned the trust of millions of customers over the years.
The constant pursuit of innovation and continuous improvement has always been part of Cozinha Continente’s DNA. Aware of the evolving market and the needs of its customers, the company has invested in solutions that optimise its operations and ensure the highest standards of quality and food safety in all its points of sale. This forward-thinking vision led Cozinha Continente to seek a technology partner that could support its growth and ambition.
With a large-scale operation spread across numerous locations in Portugal, Cozinha Continente faced the challenge of maintaining consistency and efficiency in all its operational processes, especially concerning food safety and task management. Coordinating teams, ensuring compliance with checklists, effectively handling incidents, and accurately managing labelling and product traceability presented increasing complexity.
The need to digitise these processes became evident to optimise communication between stores and headquarters, reduce the margin of error, streamline decision-making, and ensure compliance with increasingly stringent regulations. Cozinha Continente sought an integrated solution that could centralise information, facilitate real-time monitoring, and empower its teams with intuitive and efficient tools.
Enhanced Operational Efficiency
Digitising processes with Andy has allowed Cozinha Continente to optimise task and checklist management, reducing time spent on manual activities and increasing the productivity of their teams across all stores.
Reinforced Food Safety
With the implementation of digital checklists and improved traceability, Cozinha Continente has raised its food safety standards, ensuring strict compliance with regulations and the trust of their customers in the quality of their products.
Agile and Centralised Communication
The integrated chat and document library have facilitated communication between teams and access to information, promoting greater coordination and alignment across all chain operations.
Informed Decision-Making
The ability to monitor task progress, manage incidents in real-time, and access accurate data on labelling and traceability enables Cozinha Continente to make faster and more informed decisions, driving continuous improvement throughout their operation.
How does Andy help Cozinha Continente’s teams?
The implementation of Andy across their various locations in Portugal has transformed the way teams manage their daily tasks, ensure food safety, and communicate with each other.
- Tasks: store managers can now assign and track the progress of activities, ensuring that all operational procedures are consistently followed.
- Digital Checklists: have replaced paper-based forms, allowing for the creation of customised verification lists for different areas and processes, systematically ensuring compliance with quality and food safety standards with accurate records.
- Incident Management: has become more agile, with the ability to report occurrences, attach evidence, and track resolution in real-time, ensuring a quick and effective response to any issues.
- Labelling: a process that has gained precision and efficiency with Andy, enabling the quick and compliant creation and printing of product labels, ensuring correct information for customers and facilitating the management of expiration dates.
- Product Traceability: from reception to availability to the customer, is now more transparent and controlled, allowing Cozinha Continente to respond quickly to any food safety concerns and ensure consumer trust.
- Centralised Library: storing all relevant documents and protocols, facilitating access to information for all teams and ensuring the uniformity of procedures.
- Chat promotes instant and effective communication between teams in different stores and headquarters, streamlining the resolution of queries and the sharing of important information.
Reed more success stories
Reed more about our partners and see how they are making real change in their business.